Have questions regarding our Shipping and return policy?
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FREE SHIPPING FOR OVER $125 ORDER
Fee shipping for over $250 wholesale orders.US customers only.
Shipping
All orders are carefully packaged by our team and shipped out to your doorstep!
- 100% Satisfaction Guarantee. If you are not happy with this product, let us know. If you are unhappy with your product due to a defect or function and would like a refund, send us a photo of your bottle and UPC code, and we will refund or replace it upon receipt of the faulty product.
- International Orders: We currently only ship to the US and Canada. Please find our international distributors at Where to find Rhino page.
- Shipping costs: Standard shipping costs through your mail carrier. We provide FREE shipping over $125 order for US customers, and over $250 for US wholesale accounts. Customer is responsible for all taxes, duties and import fees. Canadian customer please choose UPS worldwide expedited to have most fees included.
- Purchase our products near you: If you would like to purchase our products in person, check out the local climbing gyms or Where to find Rhino page for retailer information.
Want to return your item?
Return Policy: To return an item for a refund, please
- Contact us for authorization. Shoot us an email at customerservice@rhinoskinsolutions.com with “return” in the subject section.
- Send a photo of the product and packing slip and describe the reason for the return.
- All exchanges and returns will be charged 25% restocking fee.
- Items must be in new and unused condition to be returned. Please be sure to pack the items well to prevent damage.
Lost package?
If your package has been lost in transit during delivery, we will replace or refund your item!
Actions needed to take place:
- A claim must be logged via the courier company.
- Once the package has been declared lost and undeliverable, we will then give you a refund or replace the order.
REDUCE
RE-USE
